From Building 15+ Custom Apps to Other Solutions, Explore How We Enhanced the Leading SaaS Provider Freshworks Platform.

Name: Primathon Technology
Address: Plot No. 86, 4th Floor, Sector 44, Gurugram, 122003, IN
Telephone: 9205966678

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About Freshworks

Ranked 10 in Forbes Cloud 100 Winner, 2021
Supported by prominent investors, including Accel, Tiger Global, Management, CapitalG, and Sequoia Capital India.
It offers a wide range of products, including Freshdesk, Freshservice, Freshsales, and many more.

Our Project Goals

Multiple apps on top of Freshworks products

Integrate top-tier third-party solutions

Integrate second-party solutions via middleware applications

Customizations and solutions based on customer needs

Multiple apps on top of Freshworks products

Integrate top-tier third-party solutions

Integrate second-party solutions via middleware applications

Customizations and solutions based on customer needs

List of Services We Provided to Freshworks

25+ Custom Apps for Different Freshworks Products

We developed and implemented over 15 custom applications customized to Freshworks' needs. These apps were designed to enhance efficiency, productivity, and overall performance across their operations.

25+ Custom Apps for Different Freshworks Products

Crafted UI for All Applications

Integrated Agile CRM

Integrated Front App

Multiple Migrations from the Customer Legacy System to Freshworks Platform

Technology Used

Angular

Nodejs

MYSQL

Redis

AWS

DataDog

HTML

Google Cloud

Freshworks Digital Expansion: A Strategic Journey with Primathon Experts

Consultation Sessions

We started with deep consultation sessions, bringing together Freshworks staff to discuss their unique offerings and customer values. By involving everyone in the discussions, we gained valuable insights that shaped our strategy moving forward.

Requirement Analysis

Our experts simplified the planning process with multiple meetings while gaining a crystal-clear understanding of Freshworks' requirements. Through these sessions, we fine-tuned our approach to ensure it perfectly aligned with their goals.

Roadmap Creation

With a comprehensive understanding, our team crafted a roadmap that mapped out the entire journey ahead. This roadmap served as our guiding light, ensuring every step we took was in sync with Freshworks' vision.

Technology Implementation

We used the power of cutting-edge technology to develop custom applications that met Freshworks' specific needs. Our focus was not just on functionality but also on enhancing user experience and efficiency.

Agile Workflow

Embracing an Agile workflow, we fostered a culture of collaboration and adaptability. Freshworks was actively involved in every stage of development, providing continuous feedback that allowed us to make swift adjustments and keep the momentum going.

Feedback Integration

Feedback wasn't just welcome—it was essential! We integrated Freshworks' feedback seamlessly into our development process, brainstorming ideas and redirecting efforts as needed to ensure efficient progress and exceptional results at every step.