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Explore How We Enhanced the Fresh Service CRM and Streamlined the Ticket Creation Process for Databricks

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About Databricks

  • Valuation of $43 billion.
  • Revenue of $7 billion.
  • Over 3,000 employees globally.
  • Serving more than 40% of Fortune 500 companies.
  • Supported by prominent investors including Andreessen Horowitz, Microsoft, and Amazon Web Services.
  • Provides a unified analytics platform for data engineering, data science, and machine learning workflows.
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Our Project Goals

Enhance Freshworks' Fresh Service Product.
Implement a solution for bulk ticket management.
Streamline the ticket creation process.
Improve overall operational efficiency.

List of Services We Provided to Freshworks

Installation Page

Developed a user-friendly interface for uploading files and conducting basic checks to ensure data integrity before processing.

Installation Page

Backend Serverless Application

UAT and Deployment

Technology Used

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JavaScript

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Node.js

Fresh Service CRM Integration: A Strategic Journey

Consultation Sessions

We initiated the project with consultation sessions to understand Freshworks' unique requirements for ticket management and the existing workflows. Our experts conducted thorough analysis meetings to define the specific needs and challenges associated with bulk ticket creation.

Roadmap Creation

Based on our findings, we crafted a comprehensive roadmap outlining the development phases and implementation strategy.

Technology Implementation

Leveraging Databricks' capabilities, we developed a robust integration solution that addressed Freshworks' needs for efficiency and reliability.

Agile Workflow

Embracing an agile methodology, we maintained constant communication with Freshworks, gathering feedback to refine the solution iteratively.

Feedback Integration

Feedback from Freshworks was crucial, allowing us to make necessary adjustments and ensure that the solution met all operational requirements.

Databricks and Primathon’s Collaboration was a Collective Success!

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4x save in time to raise bulk tickets.

50% increase in overall ticketing system operational efficiency.

Streamlined multiple operations processes.

Improved overall operational efficiency.

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