Challenges Faced In Outsourcing And Its Solutions

With the IT Outsourcing market on a fantastic growth trajectory, many companies now want to plan operations that center on offshore service providers in India and in-house project managers. In order to do so successfully, it is essential to identify the potential challenges you may face with offshore outsourcing, as well as how you can mitigate the risks.

1.    Communication Gaps

With most IT projects outsourced to countries in Asia, it is essential for project and operations managers to understand how to navigate language or communication challenges. While most working professionals in Asian countries are highly-educated and trained professionals with good communication skills, the challenge comes from the other side. Companies that have only just begun to outsource do not fully understand the importance of written communication, periodic updates and feedback, and clarity in assignments and requirements.

How can you solve this challenge?

Fortunately, there are simple solutions that can help you prevent this challenge from arising. Scheduling regular calls with your team to not only get updates but also explain your requirements can be the best way to ensure there are no hiccups along the way. These calls should be followed by confirmation e-mails that outline requirements and any important discussion points.

2.    Data Security

Data and privacy breaches can be a huge concern for any company looking to outsource. After all, a data leak can cost you your client and your reputation. It is therefore essential to evaluate security protocols, intellectual property concerns, data protection measures, and so on when evaluating potential vendors to work with.

How can you solve this challenge?

The easiest way to mitigate this challenge is by asking your data security provider company to sign an NDA and privacy agreement that will hold them liable if there’s any breach.

3.    Time Zones

Many companies outsource to Asian countries where the labor cost is much lower than that of their own country. While this helps them save money, it certainly adds one challenging factor into the mix – different time zones. When you’re evaluating different outsourcing partners, time differences must be taken into account to understand how future communications will be facilitated.

How can you solve this challenge?

It is typical for outsourcing partners to accommodate the schedule of the client. This means that even if you schedule a meeting at 9:00 am with a company in India, their team is likely to be available to speak to you. Many companies that offer offshore IT services also have a B-team that’s online to answer client queries, even if the core developers are not present.

4.    Lack of Control

Outsourcing can provide you with a sense of losing control over the project. After all, if you are accustomed to walking around the office and taking a peek at everyone’s work, you may feel like you are unable to ensure that the project is running smoothly.

How can you solve this challenge?

This is not the case when you work with experienced software developers and other IT professionals. Modern solutions like Slack and Google Workspace allow clients to track project movements in real time, ensuring that there is not only peace of mind, but also smooth delivery.

5.    Lack of Trust

Finally, placing your project in the hands of working professionals you’ve never met can feel daunting. It is important to be able to trust your outsourcing partner to do the job correctly – you don’t want to be knees-deep in the project and then realise that the team you’ve chosen is completely incompetent!

How can you solve this challenge? Evaluating a few basic factors such as the overall experience of the company and its team, the clients they’ve worked with, their past projects, and so on can help you trust your team more by making the right choice. Additionally, working with the team to schedule major deliverables can also be a great way to relieve some of the stress associated with delivery, as the vendors will commit to dates they are less likely to overshoot.

This can be hyperlinked to the first article – Why should you outsource?

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